This company has shown me that they are very willing to take responsability and work hard to keep their customers happy. I cannot recommend them highly enough. I had a problem with what I ordered and I was quite unhappy and wrote what was definitely a negative review. However, without me asking them, the company apparently saw my review and reached out to me and offered to make accomodations. I had not even contacted them, but they contacted me and offered to refund my money for two of these that I had purchased. I was shocked because no one has ever offered to do that before, just based on an unhappy review. They didn't need to do that, because I had NOT complained to them or to ecogrowhawaii.com and had NOT asked for my money back. But it was important to them that I was happy, and they were willing to do something about it. Shocking!!! That is great customer service and they have proven that they have committed to serving their customers. As or the light, it is the lowest price light that I have found, that is rated at a 1000 watt light output. It has dual switches for red and blue shades, the light box itself is fully made out of strong material with metal front and back and a ceramic/composite box. It is not flimsy at all and I cannot fault its construction. Nor can I fault the light output, especially considering the price, and the plants in my greenhouse are happy with it. Unlike more expensive models, this model DOES NOT have an internal cooling fan, and with the protective clear plastic shield over the face, and no internal fan, I was definitely afraid that it might overheat, but it has not done so at all, even when my greenhouse itself reached 105 degrees! (Yes, I had problems with the ventilation in my greenhouse, but that didn't affect the light at all and it continued to function without excessive heat output). I think that one reason it really does not overheat at all is because it has extra vents on the side, as you can see from the picture. Many of the other grow lights that have built-in fans do not have vents on the side since that would change the air flow with the fan. So this works. All in all, I am very happy with them and I would definitely consider buying from them again.

Update: I received a full refund. I am very pleased with the customer concerning the light not working. Product was purchased and delivered at the end of April 2024. It worked great until it didn’t. After 5 months of daily use it suddenly stopped working properly. The lights come on and immediately go back off. For a few days I could unplug it and turn it on and it would stay on but I couldn’t use the timer. Now it comes on and immediately goes back off. I’m so frustrated and disappointed in this product especially with the gloomy winter weather approaching.